Orchid Lane N (Maple Grove) - Part 1
Referrals are the majority of our client base. This project was special because it was the son of a long time (arguably, my most favorite) client. I feel very protective of special "VIP" clients and wanted to have them love the experience and refer us on too.
The scope of work consisted of two full gut and remodel bathrooms. The house was a split quad level with one main full bathroom on the upper level. The clients just had a newborn and was planning on getting a live-in au pair who would use this bathroom, along with the two kids. The second bathroom was on the first lower level, a 3/4 bath that the husband and wife were planning to transition to using.
They wanted a simple, easy to clean, Scandinavian style. We talked about whether we wanted to do another fiberglass tub surround or tile to ceiling and we ultimately decided on tile. They also wanted neutrals for everything.
After interviewing two clients and comparing the bids, the clients decided to go with Landmark Remodeling and we got on their schedule right away. This meant making decisions fast and ordering so we were ready for them! The clients felt an enormous time crunch to be ready for their nanny's arrival.
We did the mood board presentation via Facetime since they were quarantining with the new baby and that was a challenge. To make a decision on things you can't touch and see in person is hard. I was nervous, but they seemed very confident in their selections and so we moved forward.
The Final Plan:
We went with option 1, but changed out a few things. They liked the hexagon shape for the floor, but weren't on board with white. It is also offered in black, so I proposed that, and they liked that idea, so we switched that out.
During (Covid Construction):
Since this was to essentially be the owner's bathroom, we made sure to move the shower head piping up so that they could actually be under the water... as that was not the case before. Such a small, but significant change.
There also was a momentary miscommunication in which the clients thought the deco tile was going sideways. Those are difficult conversations, but can't be avoided. I explained why the chevron on a sideways orientation would look like arrows. Once they realized that, they agreed the vertical orientation was the best plan. The tile setter was relieved!
TUNE IN NEXT WEEK FOR PART 2: After and Client Interview
Thank you for joining in and reading! I hope you got an insight into what we do, who we work with, the reality behind making old spaces new, and how awesome are clients are!